Terms & Conditions
Returns Policy:
At The Elanora Sport Shop, we offer refunds on the purchase price (excluding postage) within 30 days of purchase, provided the product is returned at your expense, unused, and in perfect condition. Racquets must not have been used, and the plastic on the handle must be undamaged. We do not accept returns of racquets with non-original strings or footwear and clothing that have been worn, washed, or have tags removed.
Warranty Policy: As a supplier of all products, The Elanora Sport Shop provides a 1-year manufacturer's warranty for some of the product purchase. If you suspect a product purchased from us is faulty, you may return it at your expense for evaluation by the manufacturer. If the manufacturer confirms a fault, we will replace the item at no additional cost. If the manufacturer finds no fault, return shipping costs will be at your expense.
Privacy Policy:
Protecting customer privacy is paramount at The Elanora Sport Shop. We adhere to internet privacy standards and only collect the necessary information to provide products and services and maintain excellent customer service. Sensitive information like credit card details is protected using secure socket layer technology (SSL), and we do not store complete credit card information permanently. For more information on our security measures, please contact us at rohan@elanorasquash.com.au
Please review our policies carefully. If you have any questions or concerns, feel free to reach out to us at rohan@elanorasquash.com.au
Thank you for choosing The Elanora Sport Shop.
Delivery Information for Elanora Sport Shop:
At Elanora Sport Shop, all purchases are dispatched via Australia Post within 48 business hours of receiving an order. If we are unable to dispatch an order within this timeframe, we will promptly contact the purchaser to offer the option of cancelling the order.
Delivery times are in accordance with Australia Post guidelines, with all items dispatched from our Sydney location.
For customers requiring faster delivery, Express Post can be arranged at an additional cost.
Tracking information for orders is accessible through the Australia Post website. The tracking number will be provided as soon as the order is dispatched.
For overseas deliveries, charges will be assessed on a case-by-case basis.
Please feel free to contact us for any further inquiries regarding delivery options.